Frequently Asked Questions

Smarty Girl StickersYou Ask, I Answer

Have a question? I have an answer! If you don't find what you're looking for, shoot me an email.

ABOUT

Who are you?

Hi, I'm Emilee Palomino and I started Smarty Girl when I couldn't find girly airplane clothes for my daughter.

This brand is a one-woman show (two-woman if you count the toddler at my side demanding a snack).

I've always been told I have a way with words, an eye for design and a knack for details. 

Take those strengths and factor in an entrepreneurial spirit, a supportive family, a lineage of women who are makers, a business degree from Wichita State University plus a decade of marketing experience...and you've got yourself a company.

I'm beyond grateful to have found my passion. Thank you for supporting it!

Read more on the About page.

Where are you?

I work from my home in Wichita, Kansas where I warehouse leggings and fulfill orders.

I'm fortunate to know nice people all over the world: My prints were illustrated in California. My logo was designed in Pakistan. My manufacturers are in China and Peru. A bloke in London helped with website code. My copyright attorney is in sunny Santa Monica.

Globalization, baby! Side note: If your shipping address is in Kansas, you’ll be charged sales tax.

How long have you been in business?

I had the idea of "boyish designs for girly girls" while shopping for my then-year-old daughter in December 2016.

Sofie loves airplanes but I couldn't find any airplane clothes in pink or purple. 

Sure, I could dress my daughter in blue and green. But I wondered: What bigger message is sent when airplanes don't come in "girly" colors?

I wanted to foster Sofie's aviation fascination so I created the Smarty Girl brand in my head then and there.

I decided to test the market with girly dinosaur leggings. After six months of feverishly working during naptime, my first pair of dinosaur leggings sold in June 2017. 

The dinosaurs were a hit and six months later, I launched four more prints (sharks, airplanes, insects and chemistry) and was blown away by the response. In March 2018, dinosaur leggings sold-out.

What's next? 

My newest collection was funded on Kickstarter in June 2018 and is for sale here.

LEGGINGS

What's for sale?

Shark, airplane, insect, chemistry leggings (from my first collection) + astronaut, narwhal, vehicle, robot leggings (from my Kickstarter collection) are for sale here

Dinosaur leggings are sold-out. Bummer.

The sloth design from Kickstarter is delayed due to a factory error. Sloth leggings will be for sale in January 2019.

What sizes do you carry?

Shark, airplane, insect, chemistry — 12-18m, 18-24m, 2T, 3T, 4T, 5T

Astronaut, narwhal, vehicle, robot  12-18m, 18-24m, 2T, 3T, XS 4/5, S 6/7, M 8, L 10/12

Do you plan to restock _____?

There are no plans to restock dinosaur leggings or any sold-out sizes of other designs. Perhaps in the future!

When will you offer new stuff?

Five new legging designs (astronaut, narwhal, vehicle, robot, sloth) launched on Kickstarter on June 1, 2018.

Within 10 days, my campaign was fully funded. In total, I raised $17,004 to get the leggings produced.

Leggings were then manufactured in Peru and sent to Kickstarter backers in November 2018.

Now I'm working on ideas for designs and new products to launch in Spring/Summer 2019.

Who designed your prints?

The Kickstarter collection (astronaut, narwhal, vehicle, robot, sloth) was designed by Katy Tanis.

Katy is a kick-butt artist and fellow science geek who designs for major brands like Tea Collection.

Smarty Girl's first collection (dinosaur, airplane, shark, chemistry, insect) were designed by artist Tory DeOrian who tragically passed away on Oct. 14, 2017 at the age of 25. 

Tory hand-illustrated my beloved prints with a fierce devotion to her craft. She was a valued collaborator, friend, personal cheerleader and champion of all things girl power.

Tory radiated a whimsical spirit that lives on in the little girls who run, jump and play in the designs she poured herself into. She is sorely missed.

Are you going to make dresses, shorts, shirts, "mommy and me" matching leggings, etc.?

Since I had zero apparel manufacturing experience, I focused my limited resources on kids' leggings.

I have a lot of ideas when it comes to expanding my product line. From book bags to bedding to pajamas to shoes, there's nothing I don't want to slap my logo on.

Feel free to get in touch with suggestions.

Do Smarty Girl leggings run big or small? 

Shark, airplane, insect, chemistry  true to size; similar to Target's Cat & Jack leggings

Astronaut, narwhal, vehicle, robot — roomy fit; size down if tighter fit is preferred

See this size chart for measurements. 

SHIPPING

Where do you ship? 

Everywhere!

How much is shipping?

Free in the U.S. 🎉 

USPS First Class shipping is free in the continental United States including territories and overseas military APO/FPO/DPO addresses.

If ordering more than six pairs of leggings, there is a fee.

How about international shipping?

I ship internationally! The cost is based on weight of the package and your location.

To calculate the international rate, add products to the cart and enter your address at check-out.

When will my order ship?

Orders are processed within 1-3 business days. 

When will my order be delivered?

USPS First Class shipping includes a tracking number. Leggings will arrive 1-3 business days after the order has been processed by me. 

In the U.S., leggings will be delivered within a week of placing your order. 

Where's my package?

Check the tracking number on the shipping confirmation email. It can sometimes take a day for the status to update.

Smarty Girl is not responsible for lost or stolen shipments if the tracking number confirms the package was delivered to the address provided by the customer. 

RETURNS/EXCHANGES

What is your return policy?

Returns of unworn and unwashed leggings with tags attached are accepted within 30 days of purchase.

  • To initiate a return, email your order number to emilee@smartygirlbrand.com to receive a return authorization number.

  • Customers are responsible for return shipping fees and packaging.

  • When returned merchandise is received, a refund is credited to the original form of payment.

Returns due to fabric printing imperfections are not accepted.

If leggings have been worn or washed, a refund can not be issued. To return leggings purchased from a store, contact the retailer for their policy. 

How do I make an exchange? 

Please follow the return procedures above and place a new order for a different size.

Why don’t my leggings look exactly like the picture?

The beauty is that no two pairs are alike. 

Because of the small batch printing technique used (aka the old school way as seen here), there are sometimes small imperfections in the design. Returns are not accepted for these perfectly imperfect pairs.

Due to various monitors and screens, colors may appear a tad different in real life. 

ETHICAL MANUFACTURING

Where are the leggings made?

I searched high and low for a manufacturer who shares my commitment to people and the planet.

Smarty Girl's first collection was ethically manufactured in Quanzhou City, China. 

I was fortunate to find a transparent factory that provided a safe and healthy environment for employees. They met all legal, wage, child labor, overtime, health, safety and environmental standards required by local laws.

Smarty Girl's Kickstarter collection was ethically manufactured in Lima, Peru.

Using the most premium pima cotton in the world, they brought Smarty Girl leggings to life with their unmatched craftsmanship and a clear pride in the rich history and culture of Peruvian textile manufacturing.

Why pima cotton?

Pima cotton is renowned as the queen of all cottons for being exceptionally soft, durable and absorbent.

Pima originated in Peru more than five thousand years ago.

Its extra-long staple is picked by hand to ensure softness. Hand-picked cotton is far superior from an environmental perspective.

The Peruvian coastal climate is ideal for growing pima. The finest pima grows in the valleys of northwestern Peru, near the equator, where the nutrient-rich soil provides plants with the perfect amount nutrients.

Its extraordinary weave feels similar to satin. In this case, cotton is not just cotton. 

Pima is truly the gold standard.

Why organic cotton?

Organic cotton is grown without the use of herbicides or pesticides. It’s farmed naturally using sustainable growing methods such as crop rotation rather than artificial fertilizers.

Organic agriculture promotes a safer and healthier environment by reducing the exposure of toxic chemicals used in production.

Organic farming methods improve soil fertility and preserve the environment by protecting our air, water and food supply. It’s safer for farmers and their communities if toxic chemicals aren’t handled. 

The fabric used to make Smarty Girl leggings is GOTS certified. The Global Organic Textile Standard is recognized as the world's leading processing standard for organic textiles. It defines high-level criteria along the entire supply chain. 

MISCELLANEOUS 

How do I care for Smarty Girl leggings?

Slow the fading process by turning your leggings inside out before machine washing in cold and laying flat to dry. Best to not use bleach or an iron but who irons kids' clothes?!

Be kind to your Smartys! When washed in warm water and machine dried, they will shrink and fade quicker (trust me, I've done experiments).

Do you accept wholesale orders?

I do accept a very limited number of wholesale accounts.

I'm a one-woman show and barely have the capacity to handle B2C and B2B orders.

Hopefully some day Smarty Girl leggings will be found in boutiques across the world.

Where can I buy leggings locally in Wichita?

Smarty Girl leggings are carried at The Workroom in Wichita, Kansas.

What payments do you accept? Is your site secure?

Major credit cards (Visa, Mastercard, Discover, American Express), Paypal, Amazon Pay, Apple Pay.

Smarty Girl is hosted on Shopify’s platform, which is trusted by more than half a million e-commerce businesses. The padlock symbol in the address bar means you’re safe and secure.

Can I talk to a real person?

Sure. Call the office during business-ish hours at (316) 285-9666. Voicemails will be returned.