Frequently Asked Questions

Smarty Girl StickersYou Ask, I Answer

Have a question? I have an answer! If you don't find what you're looking for, shoot me an email.

ABOUT

Who are you?

Hi, I'm Emilee Palomino and I started Smarty Girl when I couldn't find girly airplane clothes for my daughter.

This brand is a one-woman show (two-woman if you count the toddler at my side demanding a snack).

I've always been told I have a way with words, an eye for design and a knack for details. 

Take those strengths and factor in my entrepreneurial family, a strong lineage of women who are makers and artisans, a business degree from Wichita State University plus a decade of marketing experience...and you've got yourself a legit company.

I'm beyond grateful to have found my passion. Thank you for supporting it!

Read more on the About page.

Where are you?

I work from my home in Wichita, Kansas where I also warehouse leggings and fulfill orders.

I'm fortunate to know nice people all over the world: My prints were illustrated in California. My logo designed in Pakistan. My manufacturers are in China and Peru. A bloke in London helped with e-commerce. My copyright attorney is in sunny Santa Monica.

Globalization, baby! Side note: If your shipping address is in Kansas, you’ll be charged sales tax.

How long have you been in business?

I had the idea of "boyish designs for girly girls" while shopping for my one-year-old daughter in December 2016.

Sofie loves airplanes but I couldn't find any airplane clothes in pink or purple. 

Sure, I could dress my daughter in blue and green. But I wondered: What bigger message is sent when airplanes don't come in "girly" colors?

I wanted to foster Sofie's aviation fascination so I crafted the Smarty Girl brand in my head then and there.

To test the market, I launched girly dinosaur leggings and after six months of feverishly working during naptime, my first pair of dinos sold in June 2017. 

The dinos were a hit and six months later, I launched four more prints (sharks, airplanes, insects and chemistry) and was blown away by the response. As of March 2018, dinosaur leggings are sold-out.

Next up: My newest collection was funded on Kickstarter in June 2018 and is in production in Peru!

The Kickstarter collection will be available to the public here on my website in Fall 2018.


LEGGINGS

What's for sale now?

Shark, airplane, insect and chemistry leggings are for sale here

Dinosaur leggings are sold-out. Bummer.

What sizes do you carry?

12-18 months, 18-24 months, 2T, 3T, 4T and 5T.

My Kickstarter collection has larger sizes, up to girls' Large 10.

When will you offer new prints?

5 new legging designs launched on Kickstarter — astronauts, sloths, cars, narwhals, robots.

The collection went live on June 1, 2018 and was fully funded in 10 days!

Leggings will be sent Kickstarter backers in September and October 2018.

The Kickstarter collection will be for sale here on my website to the general public in November 2018.

Do you plan to restock the dinosaur leggings?

Not at this time but perhaps in the future.

Who designed your prints?

The Kickstarter collection was designed by Katy Tanis.

Katy is a kick-butt artist and fellow science geek who designs for major brands like Tea Collection.

Smarty Girl's first collection (dinosaurs, airplanes, sharks, chemistry, insects) were designed by artist Tory DeOrian who tragically passed away on Oct. 14, 2017 at the age of 25. 

Tory hand-illustrated all five prints with a fierce devotion to her craft. She was a valued collaborator, friend, cheerleader and champion of all things girl power.

Tory radiated a whimsical spirit that lives on in the little girls who run, jump and play in the designs she poured herself into.

Are you going to make shirts, dresses, shorts, "mommy and me" matching leggings, etc.?

Since I had zero apparel manufacturing experience, I focused my limited resources on toddler leggings.

But I have some ideas up my sleeve to expand my product line. Feel free to get in touch with suggestions!

Do Smarty Girl leggings run big or small? 

Smarty Girl leggings are considered true to size. 

The fit is similar to Target's Cat & Jack leggings but Smarty Girl is shorter in the leg.

See this size chart for measurements. 

Leggings are meant to fit tight but when in doubt, buy a larger size. Better to be a bit too baggy at first and fit more snug as kids grow.  


SHIPPING

Where do you ship? 

Everywhere!

How much is shipping?

Free 🎉

USPS First Class shipping is free in the continental United States including territories and overseas military APO/FPO/DPO addresses.

If ordering more than six pairs of leggings, there is a shipping fee.

How about international shipping?

International shipping is based on your location.

To calculate the international rate, add products to the cart and enter your address at check-out.

When will my order ship?

Orders are processed in 2-3 business days. 

When will my order be delivered?

Free USPS First Class shipping includes a tracking number. Leggings will arrive 1-3 business days after the order has been processed by me. 

In the U.S., leggings will be delivered within a week of placing your order. 

Where's my package?

Check the tracking number on the shipping confirmation email. It can sometimes take a day for the status to update.

Smarty Girl is not responsible for lost or stolen shipments if the tracking number confirms the package was delivered to the address provided by the customer. 


RETURNS/EXCHANGES

What is your return policy?

Returns of unworn and unwashed leggings with tags attached are accepted within 30 days of purchase.

  • To initiate a return, email your order number to emilee@smartygirlbrand.com to receive a return authorization number.

  • Customers are responsible for return shipping fees and packaging.

  • When returned merchandise is received, a refund is credited to the original form of payment.

Returns due to fabric printing imperfections are not accepted.

If leggings have been worn or washed, a refund can not be issued. To return leggings purchased from a store, contact the retailer for their policy. 

How do I make an exchange? 

Please follow the return procedures above and place a new order for a different size.

Why don’t my leggings look exactly like the picture?

The beauty is that no two pairs are alike. 

Because of the small batch printing technique used (aka the old school way as seen here), there are sometimes small imperfections in the design.

Returns are not accepted for these perfectly imperfect pairs.

Due to various monitors and screens, colors may also appear a bit different. 


ETHICAL MANUFACTURING

Where are the leggings made?

Smarty Girl's first collection was ethically made in China. 

I searched high and low for a manufacturer who shared my commitment to people and the planet.

I was fortunate to find a transparent factory that provided a safe and healthy environment for employees. They meet all legal, wage, child labor, overtime, health, safety and environmental standards required by their local laws.

Smarty Girl's Kickstarter collection is currently being manufactured ethically in Peru.

Eventually, I hope to manufacturer Smarty Girl in the USA. It was my original intention but I have yet to find the perfect partner.

What is organic cotton?

Organic cotton is grown without the use of herbicides or pesticides. It’s farmed naturally using sustainable growing methods such as crop rotation rather than artificial fertilizers.

Why organic cotton rather than conventional cotton?

Organic agriculture promotes a safer and healthier environment by reducing the exposure of toxic chemicals used in production.

Organic farming methods improve soil fertility and preserve the environment by protecting our air, water and food supply. It’s safer for farmers and their communities if toxic chemicals aren’t handled. 

What does GOTS mean?

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for organic textiles. It defines high-level criteria along the entire supply chain. 


MISCELLANEOUS 

How do I care for Smarty Girl leggings?

Slow the fading process by turning your leggings inside out before machine washing in cold and laying flat to dry. Best to not use bleach or an iron but who irons toddler clothes?!

Be kind to your Smartys! When washed in warm water and machine dried, they will fade quicker (trust me, I've done experiments).

Do you accept wholesale orders?

I do accept a very limited number of wholesale accounts.

I'm a one-woman show and don't have the capacity to handle tons of B2C and B2B orders.

Hopefully some day, Smarty Girl will be found in boutiques across the world.

Where can I buy leggings locally in Wichita?

Smarty Girl leggings are carried at The Workroom in Wichita.

What payments do you accept? Is your site secure?

Major credit cards (Visa / Mastercard / Discover / American Express), Paypal, Amazon Pay, Apple Pay.

Smarty Girl is hosted on Shopify’s platform, which is trusted by more than half a million e-commerce businesses. The padlock symbol in the address bar means you’re safe and secure.

Can I talk to a real person?

Sure. Call the office during business-ish hours at (316) 285-9666. Voicemails will be returned.