Frequently Asked Questions

Smarty Girl StickersYou Asked, I Answered

Have a question? I have an answer! If you don't find what you're looking for, feel free to send an email.

ABOUT

Who are you?

Hi, I'm Emilee Palomino and I launched the Smarty Girl brand when I couldn't find girly airplane clothes for my daughter.

This company is a one-woman show (two-woman if you count the toddler at my side demanding a snack).

I've always been told I have: a way with words, an eye for design and a knack for details. 

Take those strengths and add in my entrepreneurial family, a lineage of women who are makers, a business degree from Wichita State University and a decade spent working in marketing, and you've got yourself a company.

I'm beyond grateful to have found my passion. Thank you for supporting it!

Find more on the About page.

Where are you?

I work from my home in Wichita, Kansas where I also warehouse leggings and fulfill orders.

I'm lucky to know nice people all over the world!

Smarty Girl prints were illustrated in Los Angeles. My logo was designed in Pakistan. My manufacturer is in Quanzhou City, China. A bloak in London helped with website coding. My copyright attorney is in Santa Monica.

Globalization, baby! Side note: If your shipping address is in Kansas, you’ll be charged sales tax.

How long have you been in business?

I had the idea of "boyish designs for girly girls" while Christmas shopping for my then-one-year-old daughter in December 2016.

Sofie loves airplanes but I couldn't find any airplane clothing in pink or purple. 

I wanted to foster her aviation fascination so I created Smarty Girl in January 2017.

I decided my first print would be dinosaurs and after six months of feverishly working during naptime, my first pair of dino leggings sold in June 2017. 

The dinos were a hit and six months later, I launched four more prints (sharks, airplanes, insects and chemistry) and was blown away by the response.

Are you going to make shirts, dresses, bigger sizes, smaller sizes, "mommy and me" matching leggings, etc.?

Since I had zero apparel manufacturing experience, I focused my limited resources on toddler leggings.

But I have some ideas up my sleeve to expand my product line. Feel free to get in touch with suggestions!

In summer 2018, I will launch bigger sizes of leggings.

My next prints will have darker colored backgrounds and feature: space, robots + more.

 


LEGGINGS

What sizes do you carry?

12-18 months, 18-24 months, 2T, 3T, 4T and 5T.

Which prints are for sale?

Dinosaurs have been for sale since June 2017. Sharks, airplanes, insects and chemistry prints launched in December 2017.

Where are the leggings made?

Smarty Girl leggings are ethically made in China.

Do your leggings run big or small? 

Smarty Girl leggings are considered true to size. 

The fit is similar to Target's Cat & Jack line but a tad shorter in the leg.

See this size chart for measurements. 

Leggings are meant to fit tight but when in doubt, buy a larger size. Better to be a bit too baggy at first and fit more snug as kids grow. 

How do I care for Smarty Girl leggings?

Slow the fading process by turning your leggings inside out before machine washing in cold and laying flat to dry. Best to not use bleach or an iron but who irons toddler clothes?!

Be kind to your Smartys! When washed in warm and machine dried, they will fade quicker (trust me, I've done experiments).

Do you plan to restock the dinosaur print?

Not at this time. Perhaps in the very distant future!

Why don’t my leggings look exactly like the picture?

The beauty is that no two pairs are alike. 

Because of the small batch printing technique used (aka the old school way as seen here), there are sometimes small imperfections in the design.

Returns are not accepted for these perfectly imperfect pairs.

Due to various monitors and screens, colors may also appear a bit different. 

Who designed your prints?

Smarty Girl prints were designed by artist Tory DeOrian who tragically passed away in her sleep on Oct. 14, 2017 at the age of 25. 

Tory hand-illustrated all five prints with a fierce devotion to her craft. More than a valued collaborator, she was my friend, cheerleader and a champion of all things girl power.

She lived her short life passionately with glowing happiness and positivity.

Tory radiated a whimsical spirit that lives on in the little girls who run, jump and play in the designs she poured herself into. 


SHIPPING

Where do you ship? 

Everywhere!

How much is shipping?

Free in the U.S. If you're ordering more than six pairs of leggings, there is a fee.

USPS First Class shipping is free in the continental United States including territories and overseas military and diplomatic APO/FPO/DPO addresses.

Shipping to the rest of the world is not free, sorry.

The international shipping fee is based on your location. To calculate it, add products to your cart and enter your address at check-out.

When will my order ship?

Orders are processed within 1-2 business days. 

When will my order be delivered?

USPS First Class shipping includes a tracking number and arrives 1-3 business days after the order has been processed. 

If you're in the U.S., your leggings will be delivered within a week of placing your order.

Where's my package?

Check the tracking number on the shipping confirmation email. It can sometimes take a day for the status to update.

Smarty Girl is not responsible for lost or stolen shipments if the tracking number confirms the package was delivered to the address provided by the customer. 


RETURNS/EXCHANGES

What is your return policy?

Returns of unworn and unwashed leggings with tags attached are accepted within 30 days of purchase.

Please note that customers are responsible for return shipping. 

Returns due to printing imperfections are not accepted.

  • To initiate a return, email the order number to emilee@smartygirlbrand.com. You'll be given a return authorization number and shipping address.

  • Customers are responsible for return shipping fees, packaging and labeling.

  • Once merchandise is received, a refund will be credited to the original form of payment.

If leggings have been worn or washed, a refund will not be issued. To return leggings purchased from a store, contact the retailer for their policy. 

How do I make an exchange?

Please follow the return procedures above and place a new order for a different size.


ORGANIC COTTON

What is organic cotton?

Organic cotton is grown without the use of herbicides or pesticides. It’s farmed naturally using sustainable growing methods such as crop rotation rather than artificial fertilizers.

Why organic cotton rather than conventional cotton?

Organic agriculture promotes a safer and healthier environment by reducing the exposure of toxic chemicals used in production.

Organic farming methods improve soil fertility and preserve the environment by protecting our air, water and food supply. It’s safer for farmers and their communities if toxic chemicals aren’t handled. 

What does GOTS mean?

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for organic textiles. It defines high-level criteria along the entire supply chain.

Where are the leggings made?

Smarty Girl leggings are made in China. I searched high and low for a manufacturer who shared my commitment to people and the planet.

I was fortunate to find a transparent factory that provides a safe and healthy environment for employees. They meet all legal, wage, child labor, overtime, health, safety and environmental standards required by their local laws.

Eventually, I hope to manufacturer Smarty Pants in the USA. It was my original intention but I have yet to find the perfect partner. 


MISCELLANEOUS 

Do you do wholesale orders?

Not at this time.

Where can I buy leggings locally in Wichita?

Smarty Girl leggings are carried at The Workroom in Wichita.

What payments do you accept? Is your site secure?

Major credit cards (Visa / Mastercard / Discover / American Express), Paypal, Amazon Pay, Apple Pay.

Smarty Girl is hosted on Shopify’s platform, which is trusted by more than half a million e-commerce businesses. The padlock symbol in the address bar means you’re safe and secure.

Can I talk to a real person?

Sure. Call the office during business-ish hours at (316) 215-7740. Voicemails will be returned.